Terms and Conditions

Quoted Prices

Any quotations provided by an authorized Emery Industries associate shall remain in effect for Sixty (60) days from the original date listed on the quotation unless otherwise noted within the quotation. All quotations are subject to credit approval prior to acceptance by Emery Industries.

Payment

Orders are invoiced at the time of shipment when accompanied by a Purchase Order or at time of receipt for COD customers. Payment terms are as negotiated. An administration charge of one (1%) percent per month can be applied to all obligations not paid according to the terms and conditions herein. In the event the account is turned over to an attorney or other agency for collection, purchaser shall pay all reasonable collection fees, attorney fees and court cost incurred by the seller.

Lead Time

Standard Emery Stainless Steel products are available 30 days from receipt of order. Custom (non-standard) Emery orders are typically available 45 days, unless special arrangements have been agreed upon by an Emery Industries representative.

Overseas Brands: Waterloo and MediMesh if in stock 1 week, if out of stock (worst case scenario) Waterloo- 12-14 weeks or MediMesh products 6-8 weeks.

Projects: Lead time for projects will be as per the agreed delivery schedule.

Freight and Handling

Freight and Handling charges apply unless otherwise stated.

Returns Policy

Emery Industries has a “no returns policy” for any custom or imported products and reserves the right to not accept standard product returns that have been manufactured. If a return is accepted, then a restocking fee of 20% applies.

Damaged Shipments

It is the purchaser’s responsibility to examine products upon delivery. Any visible damage must be noted on the carrier’s proof of delivery docket. If there is visible damage to the product upon arrival, the customer is instructed to refuse delivery of the damaged product. Failure by the purchaser to make any claim against the company within 24 hours of receipt of the product shall constitute acceptance of the products and a waiver of product damages or shortages.

Cancellations

Order change and cancellation requests will be handled on a case-by-case basis. A change or cancellation fee may be incurred up to the full order value. This fee is determined by the percentage of the order completed at the time of cancellation.

10 Year Workmanship Guarantee

Emery Industries is proud to stand behind our products, and in support of this, we are now offering a 10 Year Workmanship Guarantee for all our Emery Stainless Steel products that are manufactured in-house at Arundel on the Gold Coast.

Warranty

See our Warranty guidelines here